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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 87 230 6553
Neutral (3) 17 44 883
Negative (1 or 2) 33 90 1289
Total Reviews 137 364 8725
Avg Rating 4 Star Review
3.72		 3.5 Star Review
3.70		 4 Star Review
4.00
Address: 1 Dell Way
Round Rock, TX 78664, - US
Website: http://www.dell.com
Business Hours: n/a
Sales Phone: 800-624-9897
Service Phone: 800-624-9897
Sales Email: n/a
Cust Service Email: n/a

Dell.com

http://www.dell.com


Sort Reviews by: Date Rating
Date Reviewed: 11/19/2010
rfruda from unknown
Member Since:
10/19/2010

View Member's:
Reviews 		Order Number Product Description Estimated Delivery Date Subtotal 491487315 500GB SATA 3Gb/s Hard Drive 16MB 7200 RPM 3.5IN Caviar Blue view more Delivers by 10/25/2010 $44.99 Order Subtotal: $44.99 Shipping and Handling Total: $8.99 Shipping Discount: -$8.99 Tax Total: $3.15 Total Amount: $48.14 Overall Rating
4 Star Review
 
Date Reviewed: 11/19/2010
dawntimmons87 from unknown
Member Since:
11/10/2010

View Member's:
Reviews 		so far so good Overall Rating
5 Star Review
 
Date Reviewed: 11/19/2010
ravenbird50 from unknown
Member Since:
11/19/2010

View Member's:
Reviews 		i had a hard time with my oder the fact is i never place a order with dell on line Overall Rating
4 Star Review
 
Date Reviewed: 11/19/2010
dargrygier from unknown
Member Since:
11/19/2010

View Member's:
Reviews 		If I get it on time and works well then...great... Overall Rating
5 Star Review
 
Date Reviewed: 11/19/2010
loren66 from unknown
Member Since:
11/19/2010

View Member's:
Reviews 		I have had a Dell PC since 2002 and have had no problems at all........I just needed to update for more speed and capacity....... Overall Rating
5 Star Review
 
Date Reviewed: 11/19/2010
abbedell from unknown
Member Since:
11/19/2010

View Member's:
Reviews 		This is my first order on line...It beats a trip to the store. Overall Rating
5 Star Review
 
Date Reviewed: 11/19/2010
bridget_hattaway1979 from unknown
Member Since:
11/19/2010

View Member's:
Reviews 		well it was a great experience and really had no problems at all Overall Rating
4 Star Review
 
Date Reviewed: 11/20/2010
harley3g from unknown
Member Since:
11/03/2010

View Member's:
Reviews 		my first order was cancelled for some reason. no one could give me an explanation. i was not even notified about this. i had to call to find out about order status. i was on the phone for about an hour with no resoulution. now i had to reorder a week later and my new order is a week later arriving. not happy with first process. Overall Rating
2 Star Review
 
Date Reviewed: 11/20/2010
suebrownlee from unknown
Member Since:
11/03/2010

View Member's:
Reviews 		This is the second time I have ordered a laptop from Dell. The first time was September 25. The shipment never came and I received little if any help until day before yesterday when a customer rep called and let me know that it wasn't lost anymore but the computer was not even "made" because the Studio XPS 16 was "phased out". I was offered an XPS15 which I declined because if the 15 cost less they would not refund any of the $2400+ that the Studio XPS 16 cost. I then ordered the XPS 17 at a savings but I am still out the month of October and now the month of November. Not good for someone who is trying to buy a laptop for the first time because I needed it for the middle to end of October. The service was average at best because there were plenty of people to talk to but NO ONE COULD DO ANYTHING TO HELP. By the way the other customer number is 2002832328441. In the past I have been very pleased with Dell but that is quickly slipping away. Sue Brownlee Overall Rating
3 Star Review
 
Date Reviewed: 11/20/2010
avarim from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		This is our second Dell. So far, we're very happy. Overall Rating
4 Star Review
 
Date Reviewed: 11/20/2010
walkersusanl from unknown
Member Since:
11/11/2010

View Member's:
Reviews 		I wish there was an easier way to see what is included with a product. I really had to search and dig to find the information about the wireless card included with this netbook. My netbook arrived way ahead of schedule. I am enjoying the ease of use and the quality of this product!!! Thanks Overall Rating
5 Star Review
 
Date Reviewed: 11/20/2010
dstaffor from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		I've been planning this purchase for months. I put a great deal of thought into what options I wanted on this computer. Placing the order was exciting and easy to do! Overall Rating
5 Star Review
 
Date Reviewed: 11/20/2010
Cliff6982 from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		Leading up to this purchase I found to be Dell to make me feel like a juggler's ball. bounce around trying to get my computer fixed. They were not understanding with my problem. I felt like they went by a list if is this, this is the problem. Talking to finance they just broke off the confersation right in the middle. All I wanted to know was what will my payment be after the purchase. I went with Dell again because I don't know it there is any better. Overall Rating
4 Star Review
 
Date Reviewed: 11/20/2010
carterwilliamrjr from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		This is the second time I have had to order these ink cartridges. I checked on shipping date and was told that Dell did not receive the first order. I have faith that when an order is sent to your company online, you are supposed to receive it. That is why I got a credit card from Dell so I would not have these problems ordering supplies. Overall Rating
3 Star Review
 
Date Reviewed: 11/20/2010
kvnml4evr from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		always enjoy the easy way you make to purchase a system thank you Overall Rating
5 Star Review
 
Date Reviewed: 11/20/2010
jrspade from unknown
Member Since:
11/20/2010

View Member's:
Reviews 		Dell is a good reliable company. I tried to order the same item for my grandson in Hawaii from another murchant online Store but their site couldn't handle the information so they lost the sale. I often purchase for my kids in Hawaii and have my billing in Arizona. Overall Rating
4 Star Review
 
Date Reviewed: 11/21/2010
swartsc from unknown
Member Since:
11/21/2010

View Member's:
Reviews 		I am very aggravated, as they said I had an invalid zip code. I have had the same zip code, since the beginning of zip codes. I I know it!!! Then they didn't like my way of putting my address: 595 S. 44th Ave. East. That's the way the addresses are in my town!! I will have to think good and hard before I order from Dell on line again. It took two days for them to accept my order. I am not happy!! Overall Rating
1 Star Review
 
Date Reviewed: 11/21/2010
BettySullivan08 from unknown
Member Since:
11/12/2010

View Member's:
Reviews 		First time using. It was good. Overall Rating
4 Star Review
 
Date Reviewed: 11/21/2010
tshilling from unknown
Member Since:
11/07/2010

View Member's:
Reviews 		I appreciate the way dell.com stores all of my information to make return visits for orders very easy. Overall Rating
5 Star Review
 
Date Reviewed: 11/21/2010
dolphinmama60 from unknown
Member Since:
11/21/2010

View Member's:
Reviews 		I found it was really easy to order because everything was explained where I could understand it Overall Rating
5 Star Review
 
Date Reviewed: 11/21/2010
mtnrunman from unknown
Member Since:
11/11/2010

View Member's:
Reviews 		great service!! Overall Rating
5 Star Review
 
Date Reviewed: 11/21/2010
writer542 from unknown
Member Since:
11/21/2010

View Member's:
Reviews 		I simply love Dell products Overall Rating
5 Star Review
 
Date Reviewed: 11/22/2010
mombo52294 from unknown
Member Since:
11/06/2010

View Member's:
Reviews 		I found the process easy. I used my son's account and put in my own info. Overall Rating
5 Star Review
 
Date Reviewed: 11/22/2010
ssm1900 from unknown
Member Since:
11/05/2010

View Member's:
Reviews 		Excellent Overall Rating
5 Star Review
 
Date Reviewed: 11/22/2010
santor.md from unknown
Member Since:
11/06/2010

View Member's:
Reviews 		Great experience. Very helpful lead through for someone like me who is not really tech savvy. Can't wait to my new Dell arrives (been a Dell consumer since 2000, and office uses Dell) Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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